1. Completely cast off two things from your mind: Ego Certificates
Neither of these serves any purpose in the civil service. The less you dwell on where you studied or what results you achieved, the better off you'll be. Here, no one is lesser than anyone else in any respect. Everyone is equal, and everyone has the same opportunity to build a good career. Whether you studied at a public, private, or national university makes no difference to anyone.
2. When a service seeker comes to you, try to listen to their concerns without making them wait too long. Whether you can help them or not, listen to their words with patience.
3. You cannot lose your temper easily. However, sometimes you need to act angry for work purposes. The less you display anger or favoritism, the better it is in the civil service. A government employee's anger and affection should both be calculated, displayed when necessary for the sake of work.
4. The difference in quality between you and your subordinates is merely a matter of a few marks, nothing more. Just a few points in the BCS exam create the difference between chairs. Perhaps fortune smiled a little more on you. So you cannot maintain an arrogant attitude.
5. It's always better to maintain a low profile. The more you can present yourself as incompetent, the better you'll fare—especially outside the civil service. People prefer to think of government employees as fools. Let them think so. Even within your office, you'll do better by keeping yourself hidden. If you try to come into focus, you'll perish. Work quietly and steadily.
6. You must have infinite patience. You cannot lose your composure over anything whatsoever. You must persist with important matters. The less patience someone has, the worse an employee they are.
7. You must have a clear understanding of official limitations and jurisdictions. You need to know very well what you can and cannot do, how much you can and cannot do.
8. You must maintain a specific code of conduct. You must understand senior-junior relationships and behavior very well. Seniors always support juniors. However, you must earn that support through your work and behavior.
9. There is no such thing as "deserving" in the civil service. Whatever you achieve will accumulate in your career's account. No one will clear a path for you, nor will you clear a path for anyone else. The civil service is a place to prove yourself. Here, working is not everything—understanding the culture and situation and working accordingly is everything.
10. The first five years of your career are crucial for building your image. If you cannot create a good image as an officer from the start, you will suffer later. No one likes an indifferent officer. Let people outside the office think you're incompetent—think whatever they want—but make sure everyone in the office considers you competent. Those who aren't competent gradually disappear.
11. You must carefully follow seniors' guidance and motives. Their lawful instructions are the government's instructions. If you don't follow them, naturally the government work won't be done properly and you will lose credibility.
12. Try to pay attention to the training you receive. The training is designed in a way that will benefit your work. So you can apply the knowledge gained here to your official duties.
13. You must adapt to the environment and circumstances. Your social behavior, interactions, and movements will all be responsible and controlled. You cannot say whatever you want or do whatever you want anymore. Don't do or say anything that would be difficult for you to answer for.
14. You cannot express all your thoughts whenever you want. You cannot go anywhere you want. There might be someone there who would leak your confidentiality and harm you. It's better not to trust unfamiliar people.
15. Whatever the boss asks you to do, you must do it, even if it takes some time. You must give time to the office. If the boss wants something that isn't lawful, you must present it in the file according to legal provisions. If necessary, discuss it with the boss. The expression should be: doing it this way is good, but doing it that way might be even better—very humbly, understanding the law and situation. Don't argue with the boss. Even if this causes temporary harm, it will benefit you in the future.
16. You must learn to express negative things in a positive way. You must understand what the boss doesn't want. You must complete necessary work in the shortest time. You must make decisions and implement them understanding the situation. You absolutely must provide feedback. If you don't give timely feedback, the work's importance diminishes.
17. You must make the boss understand that you're prioritizing their instructions. So that the boss considers you very dependable. Remember, the boss is always right, and you must make the boss feel that you keep this in mind.
18. During office hours, you must keep all family matters away from your mind, and during family time, you must keep all office matters away from your mind. However, this cannot always be followed due to busyness. In that case, remember that family happiness, peace, and even acceptance depend greatly on your career. You must keep this balanced if you want to stay well.
19. You are not indispensable to any department. This department ran well before you, and it will run well without you. There's no opportunity to think of yourself as a superman in the civil service. If you think that way, you will surely suffer. Look around you—you'll find this to be true. Everyone here is equal. You can consider yourself a hero, but if your boss or your department considers you a zero, then you are a zero.
20. Whether you can help someone or not, listen to their words attentively. Give them importance. Let them feel that you are sincere toward them. I may not be able to solve all problems, but I can at least listen to their words. If I have to say "no" to them, I say it in such a way that even the "no" sounds like "yes." Many people become happy with this. They think, surely there are limitations, so it couldn't be done. If there was no willingness, they wouldn't have listened to me for so long.
21. Don't let anyone easily understand what's going on in your mind. Rather, try to understand what they want. Instead of asking someone to do some work, it's better to explain what benefits they'll get from doing the work.
22. In today's time, people make even small things seem big on Facebook. You see that work which is purely routine gets heavily publicized, which creates irritation. In this case, following the authority's guidelines and regulations is very important.
23. Regarding official matters, one should question unnecessary self-promotion on Facebook. To me, this seems like self-deception. The true quality of work cannot be understood by counting Facebook likes, comments, and shares. When small tasks are made to seem very big, people gradually lose enthusiasm for doing big work. If you stay busy with people's praise, you can't do the real work properly. I've seen from experience that the real heroes in the field in the civil service are hardly known by anyone on Facebook.
24. At the beginning of your working life, all colleagues may seem like friends, but gradually this number will decrease. Therefore, be very careful in your behavior. However, if you're very fortunate, you'll find one or two friends among your colleagues. They will save you from danger and potential danger at various times. Always maintain good contact with them.
25. The number of friends you had before getting a job will gradually dwindle. So don't isolate yourself. A good friend's worth becomes immense in times of trouble. Anyone who forgets their friends after landing a good job will inevitably face misfortune.
26. No matter how impressive your academic background, staying down-to-earth is essential. Whether you studied at Harvard or Oxford matters little to anyone, because prestigious institutions don't necessarily produce good officers. In fact, officers educated at grand institutions are often ineffective in the workplace. Being brilliant and being a brilliant officer are not the same thing.
27. People don't respect you—they respect your chair. Therefore, remaining humble is crucial. Even if you occupy an important chair today, you might find yourself in an insignificant or less significant position in just a few days. People remember people, not officers.
28. There's no scope for heroics in government service—it's purely about following protocol. So it's better to behave naturally, abandoning any lofty ideas. Anyone who has tried to be a hero here has perished.
29. Rather than chasing after specific things, carry out your assigned duties properly. If you fulfill your responsibilities correctly, you'll receive many things without even asking. If you're not responsible, you'll soon fade into obscurity, and disappointment will gather around you. Then you'll have nothing left to do but pointlessly blame the system.
30. When you're in trouble, you won't find anyone nearby; so be careful not to get into trouble in the first place. While many may benefit from the advantages of your job, the burden of your struggles is yours alone. Living by taking blow after blow is truly painful.
31. The more luxurious your lifestyle, the more your enemies will multiply. So stay vigilant. Simple living will keep you in peace.
32. Maintain a mindset of service. Accept that your job is a blessing from the Creator. Without a service-oriented mentality, surviving in civil service is impossible.
33. Treat those you cannot help with the utmost kindness. Try to win first place in the competition of humility—it will make government service much easier.
34. Keep up the habit of reading books. You can watch movies—it's a wonderful way to spend leisure time. Reading books is far better than idle chatter, gossip, and meddling in others' affairs. You could create a small library in your office room. This will elevate both your mind and your office. Books certainly cost less than showpieces financially but are worth more spiritually. If you learn to dive into the ocean of books, movies, and writing after office work, you'll find you don't even have time to spare! This leisure is entirely your own. (I speak from intimate personal experience.) You can practice writing down your feelings. During this practice, if you learn spelling and grammar rules very well, your respect will increase both with yourself and others. It will be useful and pleasant. Remember, beyond what we know, understand, and think, there are many true and beautiful things.
35. Don't think at all about which of your junior colleagues liked your Facebook posts and which didn't, who shared them and who didn't. Junior colleagues and those expecting favors from you will generally never express their true thoughts on your posts. Rather, dwelling on such things will make you a source of annoyance to them, though they won't show it on their faces. It's best if you can gradually become indifferent to both praise and criticism from Facebook users. The Facebook officer and the office officer are not the same thing. What value is there in praise from someone who benefits from appeasing you?
36. Offer hospitality to those who come to your office as much as possible. People remember pleasures of taste. Invite service recipients into your office chamber with great humility, definitely ask them to sit, and provide hospitality according to opportunity and ability. You'll see that this makes much of your work easier. Once, needing to visit a senior officer's room for work, I witnessed that sir—PhD holder from an expensive foreign university—press the table bell and say, "Give him a cup of coffee!" This meant arranging coffee for me not in his room but in the room next to his, and in such a dismissive tone! I hadn't gone to his room to drink coffee—I'd gone there for official necessity. Many days have passed since that incident, but the hurt remains in my chest. Of course, many officers of the same and higher ranks have helped me forget that sorrow through their wonderful behavior. I express my gratitude!
37. Never let a colleague you dislike or like less know about it. Rather, speak with them with even greater warmth. Always remember that if colleagues turn against you, life becomes hell! My experience tells me that those who once disliked me or whom I once disliked—later we developed very good relationships. Most of your life will be spent with colleagues. What's the point of increasing distance with them?
38. One of the biggest responsibilities of a government employee is being able to make and give decisions quickly. Many people's valuable time depends on your decisions. Files should never be left sitting on the table. Delays in work will definitely reduce your acceptability. If necessary, consult laws and regulations, talk with experienced colleagues and seniors. Procrastinating on decisions might land you in the wrath of service recipients. But whatever else you do, never sign anywhere without reading and understanding thoroughly. Doing so could get you into trouble.
39. Whatever your superiors say, however they try to brainwash you, never even mistakenly think that you or your cadre is the best, or anything of that sort. Times have changed. Now no one cares about such boastful attitudes. Rather, everyone laughs behind the backs of such arrogant people. Everyone is busy with their own livelihood—why should they care about your idle pretensions? We government employees live in a kind of isolated island due to work necessity. If we bring even more isolation there, create mental distances, then what are we but fools? Inter-cadre good relations are very important. Every cadre has its own beauty. Without taking on such airs, through humility and good relationships, you can enjoy those beauties if you wish. We are fundamentally servants of the people. What hierarchy can there be among servants?
40. Generally, whatever we do is mainly for our families. So be very conscious of various subtle family matters too, so that family peace is maintained. Keep in touch with old friends and well-wishers, give them genuine time, stand by them in times of need. This will bring great comfort during moments of mental depression. Without mental peace, being a good worker is quite impossible. Try to inquire about your colleagues' families. If it's within your means, definitely provide various kinds of help. This increases sincerity and improves relationships. People remember personal help more than official help. However, while doing this, never ask anyone about their personal matters against their will or talk about such things uninvited.
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